Support.

Which devices are supported?

iPhone and iPad with iOS or iPadOS 17 or later. On iPhone or iPad you can use the Vividia W03 from Oasis Scientific or the Vividia VA-B2 AirBox (both WiFi), the Ralcam F4A cable borescope, or the device's own camera. On iPad, the Oasis/Vividia U-101 (USB) also works.

Do I need a subscription?

Yes. Capturing an inspection needs an Owner / Mechanic plan or a Shop plan. The app is free to download. There is no free trial. Exporting, sending outside your shop, uploading to Savvy, or creating a customer link needs the inspection unlocked with one inspection credit, and once it's unlocked those are free. Sending to your shop isn't free; it's paid once, at hand-off, with one of the shop's credits, or your own if the shop has none. See Pricing.

Do I need a Savvy Aviation account?

Only to send inspections to Savvy. Without one, you can still send to your shop or export a ZIP of named images.

How do I sign in?

Sign in with Apple to use Jug Scope Cloud, shops, and Savvy.

How do I connect my borescope?

• WiFi: Turn on the borescope and join its WiFi network in iOS Settings. Return to Jug Scope; it finds the scope.
• Ralcam F4A cable borescope (iPhone or iPad): Plug it in with its own cable. It connects by itself.
• Oasis/Vividia U-101 (iPad): Plug it into your iPad with its USB adapter. It usually connects on its own within a few seconds.
• No scope: Use the built-in camera.

Which borescopes work?

See the compatibility list on the Cameras page.

Which borescopes work on iPhone?

A WiFi borescope, the Ralcam F4A cable borescope, or the built-in camera. See the Cameras page.

My WiFi borescope won't connect. What should I try?

1. Check that your iPhone or iPad is joined to the borescope's WiFi network (Settings → Wi-Fi).
2. Turn the borescope off, wait five seconds, and turn it on again.
3. Move the device closer to the borescope.
4. Still stuck? Email us with the borescope's make and model.

How many images does a full inspection produce?

11 per cylinder: 66 for a six-cylinder engine, 44 for a four-cylinder engine.

Can I retake one view without redoing the cylinder?

Yes. Go to that view and capture again. You can keep several shots of a view and pick the best one.

Does it work offline?

Capture works without a connection. Sign-in, purchases, and sending to a shop or to Savvy need one.

How do I send an inspection to Savvy?

Open a finished inspection and send it to Savvy. The first time, sign in to Savvy and choose the aircraft. Sending needs an unlocked inspection (one inspection credit).

Can I capture hands-free?

Yes. Say "shoot" to capture and "next" or "back" to move between views. Recognition runs on the device. You can also capture with the volume button.

How do I delete my account?

See Delete your account.

The app says no borescope was found.

• Ralcam F4A: Unplug the cable and plug it back in. Close the borescope maker's app in the App Switcher; only one app can use the borescope at a time. If asked "Trust This Computer?", tap Trust.
• WiFi: Check that you're joined to the borescope's WiFi network and that it is turned on.

The WiFi picture is poor.

Move the device closer to the borescope; WiFi video degrades with distance. Adjust the borescope's LED brightness: too bright washes out detail, too dim adds noise. Clean the lens.

The app crashes during capture.

Close other apps running in the background, especially camera and video apps. If it keeps happening, send a diagnostic report: on Home, tap the gear icon (Settings), then Troubleshooting → Send Diagnostic Report. Or email us your device model, iOS version, and borescope model.

I see the Subscribe screen.

Capture needs an active Owner / Mechanic plan or Shop plan. Your plan may have lapsed or not been restored. Try Settings → Restore Purchases.

Where is it?

shop.jugscope.app.

Who can sign in?

Anyone with an Apple Account can sign in, but the portal shows only the active shops that account belongs to. Use the Apple Account you use in the app. Every member can view; changes and Send in Jug Scope are for owners only.

What’s in it?

Seven sections: Overview, Inspections, Roster, Customers, Aircraft, Delivery, and Billing.

Why was I signed out?

Reloading the page signs you out. Sign in again to carry on.

What if the Shop plan lapses?

Members lose access to the portal after a 16-day grace period. The app keeps working.

How do mechanics join?

In the app: Settings → Jug Scope Cloud → Join a shop with a code. An owner then approves them with a 4-digit code.